Introduction

VEDASOUL BOTANICALS PRIVATE LIMITED (“we/us/our”) on our https://vedasoulbotanicals.com/ (“Website”) endeavour to protect your privacy. That is why we insist on highest standards of secure transactions. The aim of this privacy policy is to ensure that you understand what Personal Information (defined below) we collect about you, the reasons for collection and use, and entities we share it with. By providing your consent to the privacy policy (“Privacy Policy”), you expressly consent and agree to our use and disclosure of your Personal Information in accordance with the Privacy Policy.

Collection and Use of Personal Information

This Privacy Policy explains how our website collects, uses, discloses, and protects both personal and non-personal information.

Personal Information: For the purposes of this policy, “Personal Information” includes, but is not limited to, details such as your name, address, telephone number, date of birth, gender, and email address. You may be required to provide us with your Personal Information during various interactions with our website, such as:

• Creating a User ID
• Providing financial information for online purchases
• Uploading content
• Participating in online surveys or contests
• Communicating with our customer service via phone, email, or other means
• Providing reviews for content available on the website

We collect only the Personal Information that we believe is relevant and necessary for the following purposes:

• Understanding Your Needs: To better understand your preferences and needs.
• Customer Service: To handle inquiries, complaints, and related activities, fix errors, and provide recommendations based on your past purchases.
• Notifications: To notify you of updated information and activities that may interest you.
• Order Handling: To manage orders, deliver products, provide promotional offers, and share details about products and services.
• Communication: To communicate with you via phone, mobile application, or email, and to notify you about our products and services, as well as those of our holding company, its subsidiaries, and other entities under majority control.
• Marketing and Research: For marketing, market research, industry/sector analytics, and internal demographic studies. This may include third parties optimizing and personalizing their products and services for you, and sending you newsletters and information about their products and services.
• Business Purposes: To carry out legitimate business purposes.
• Legal Compliance: To respond to judicial processes and provide information to law enforcement agencies or as permitted by law.
• Support: To support your relationship with our website.
• Fraud Prevention: To prevent fraud and unlawful use of the website and any information contained therein.

Safeguard’s to protect your Personal Information

Our website is committed to protecting your personal information with stringent security measures. We take several steps to ensure that your data is safe from loss, misuse, and unauthorized alteration.

• Secure Server Usage: Whenever you change or access your account information, we use a secure server to protect your data during transmission. This helps prevent unauthorized access while your information is being transferred.
• Strict Security Guidelines: Once your personal information is in our possession, we adhere to strict security guidelines. These guidelines are designed to protect your data from unauthorized access, ensuring that only authorized personnel can access it.
• User Responsibility: You are solely responsible for maintaining the secrecy of your passwords and account information. It is crucial that you are careful, responsible, and alert when sharing your personal information. Always ensure that you do not share your passwords or account details with anyone.
• Limitation of Liability: Despite our best efforts to protect your personal information, you understand and agree that we cannot be held responsible for any loss, damage, or misuse of your personal information that you willingly share. It is important to be cautious and mindful of the information you choose to share.

By following these measures, we aim to provide a secure environment for your personal information. However, your vigilance and responsibility are equally important in maintaining the security of your data.

Automatic Logging of Session Data

You agree that our website can automatically collect certain information about your computer when it connects to the internet. This information, referred to as “Session Data,” is not linked to your personal information and includes the following details:

• IP Address: This is a unique address assigned to your computer when it connects to the internet. It helps us identify the location from which you are accessing our website.
• Operating System: This refers to the software that manages your computer’s hardware and software resources. Examples include Windows, macOS, Linux, etc.
• Browser Software: This includes the type of web browser you are using to access our website, such as Internet Explorer, Firefox, Opera, Google Chrome, etc.
• Website Activities: This encompasses the actions you perform while on our website, such as the pages you visit, the links you click, and other interactions.

This anonymous information is collected using a pixel tag, which is a standard technology employed by most major websites. A pixel tag is a small, invisible image embedded in web pages that allows us to track user behaviour and gather session data without identifying individual users.
By collecting session data, we aim to improve your browsing experience, enhance website functionality, and better understand how users interact with our site. This information helps us optimize our services and ensure that our website meets your needs effectively.

Cookies

You understand that a cookie is a small piece of data that is sent to your web browser from a web server and is eventually stored on your computer hard drive. This anonymous information is maintained distinctly and is not linked to your Personal Information. You may choose to decline/ disable cookies, however the same may have a significant impact on your experience of using the Website and may make parts of the Website non-functional or inaccessible. We recommend that you leave cookies turned on for use of this Website.

Unsubscribe from Promotion

As a user of the Website, you will occasionally receive updates from the Website about products or services & promotional offers, special offers via your email id registered with us. However, you may choose, at any time, to no longer receive these types of e–mail messages by clicking the unsubscribe button on the email you receive from us.

Links to Other Site

You agree and understand that the Website will contain links to other websites (“Linked Sites”) on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with us, unless expressly specified on the Website. We are therefore not responsible for any form of transmission, transfer whatsoever, received by you from any Linked Site. Accordingly, we do not make any representations concerning the privacy practices or policies of such Linked Sites or their terms of use, nor do we control or guarantee the accuracy, integrity, or quality of the content available on such Linked Sites.

Disclosure of your Personal Information

In addition to the circumstances described above, we may disclose your personal information for several purposes. These include complying with legal requirements such as laws, court orders, or requests from government or law enforcement agencies. We may also disclose information in good faith if we believe it is necessary to protect our rights or properties, or those of our affiliates, associates, employees, directors, or officers. For business purposes, we may share your information with our group to enhance customer experience, or with our advisors such as lawyers, chartered accountants, and financial advisors in connection with business transactions. Additionally, we may disclose information to third parties that provide services to us or act on our behalf in operating our business. If we believe it is necessary to identify, contact, or take legal action against someone interfering with our rights or properties, or if anyone else could be harmed by such activities, we may also disclose your information. Furthermore, in the event of a corporate reorganization such as a merger, acquisition, or transfer, we may disclose or transfer your information to another third party.

Grievance Officer under the Information Technology Act 2000

Email id: customercare@vedasoulbotanicals.com

In case of any complaints as a result of access or usage of the Website, you can reach out to the above person.

Policy updates

We reserve the right to change or update this Privacy Policy at any time, without notice of such update/change to any persons/ entity. Such changes shall be effective immediately upon posting on the Website. You understand and agree that you shall be solely responsible for keeping yourself updated with this Privacy Policy.